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Privacy Policy

Your data.
Handled with care.

This Privacy Policy explains how DeltyWeb LTD collects, uses and protects personal data when you visit our website, describe a project, subscribe to updates, use an available digital assistant or work with us as a client.

Last updated: 17 August 2026UK companyDigital and client services

1. Who we are

DeltyWeb LTD is the data controller for personal data collected through this website and through direct business communication with our studio.

DeltyWeb LTD Web & Digital Technology Company Registered in England and Wales: 16082956 VAT number: GB 505458201 Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF office@deltyweb.com

2. Data we collect

We only collect information that is relevant to running our website, responding to enquiries and providing our services.

  • Contact details such as name, email address, phone number, company name and website address.
  • Project details you choose to provide, including your brief, goals, budget range, page count or launch timeline.
  • Enquiry information, including your preferred contact method and the project vision you choose to share.
  • Client service information, such as support requests, invoices, billing details and project communication.
  • Technical data such as IP address, browser, device, pages visited, approximate location and cookie preferences.
  • Newsletter preferences if you choose to subscribe.

3. How we use your data

We use personal data for clear business purposes and rely on the most suitable lawful basis under UK GDPR and, where applicable, EU GDPR.

Enquiries and quotesTo reply to messages, understand your project and suggest a suitable next step.Legitimate interests or steps before a contract
Digital projectsTo plan, design, develop, launch and support websites, applications, platforms, brand systems and related digital services.Contract
Project enquiriesTo review the vision you submit, ask useful follow-up questions and recommend an appropriate next step.Legitimate interests or steps before a contract
Invoices and recordsTo manage billing, accounting, tax, legal and company administration.Legal obligation or contract
Website improvementTo understand performance, fix errors, improve security and make the website easier to use.Legitimate interests or consent for non-essential cookies
NewsletterTo send practical notes about websites, design and digital growth if you ask to receive them.Consent
Available when enabled

4. ENQIVO AI & Live Support

If an AI-powered assistant is made available on this website, it may process the messages you choose to enter in order to answer questions, explain DeltyWeb services and help structure a project enquiry.

What may be processedYour messages, conversation context, current page, browser language, device category and approximate country or city derived by the network.
How it is usedTo generate a response, improve the enquiry experience, prevent misuse and help you prepare information for DeltyWeb.
Your choiceYou do not have to use the assistant. You can contact DeltyWeb directly by email or through the standard enquiry form.

For service security and abuse prevention, ENQIVO may create a shortened privacy identifier derived from the connection address using a secret cryptographic salt. The raw IP address is not stored in the live-chat database or displayed to the support operator. Approximate location data is network-derived and is not precise GPS location.

Please do not enter passwords, payment-card details, authentication codes, health information or other sensitive personal data.AI-generated replies may occasionally be incomplete or inaccurate and should not be treated as legal, financial or professional advice. The assistant does not make decisions that produce legal or similarly significant effects.

Before an external AI service is activated, this section will be updated where necessary to identify relevant suppliers, international transfer safeguards and the applicable retention arrangements.

5. Cookies and analytics

Our website may use cookies and similar technologies to keep the website working, remember preferences, measure performance and understand how visitors use our pages.

  • Essential cookies help the website function and keep forms or security features working.
  • Analytics cookies help us understand page performance and improve the website.
  • Marketing or social media cookies are only used if they are added to the website and permitted where required.

You can control cookies through your browser settings. If we use non-essential cookies, we aim to provide a clear way to accept, reject or manage them.

6. Sharing and suppliers

We do not sell personal data. We may share limited data with trusted suppliers where it is necessary to run our business or deliver our services.

  • Hosting, website infrastructure and security providers.
  • Email, form, booking, support and communication tools.
  • Analytics, performance and diagnostics providers.
  • Payment, accounting, invoicing and professional advisers.
  • Authorities or regulators if required by law.

If data is transferred outside the UK or EEA, we aim to use appropriate safeguards such as adequacy decisions, contractual protections or other recognised transfer mechanisms.

7. Your rights

You may have the right to ask us to access, correct, erase, restrict or transfer your personal data. You may also object to certain processing or withdraw consent where processing is based on consent.

We may need to verify your identity before responding. We aim to respond within one month, unless a request is complex or we are legally allowed more time.

You can also complain to the Information Commissioner's Office in the UK or, if you are in the EEA, to your local data protection authority.

8. How long we keep data

We keep personal data only for as long as necessary for the purpose it was collected, including legal, accounting, contract and business record needs.

  • General enquiries are usually kept for up to 24 months unless they become a client project.
  • Client project, billing and contract records may be kept for up to 6 years after the relationship ends.
  • Newsletter data is kept until you unsubscribe or ask us to remove it.
  • Analytics data is kept in aggregated or limited form where possible.

9. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

No internet transmission or storage system is completely risk free, but we aim to use trusted tools, sensible access controls and secure working practices.

10. Children

Our website and services are intended for business users and adults. We do not knowingly collect personal data from children.

11. Third-party links

Our website may link to third-party websites, platforms or social media pages. Their privacy practices are controlled by those third parties, not by DeltyWeb LTD.

12. Automated decisions

We do not use your personal data to make decisions that have legal or similarly significant effects based only on automated processing.

13. Contact us

If you have questions about this Privacy Policy or want to exercise your data protection rights, contact us at:

office@deltyweb.com DeltyWeb LTD, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

We may update this Privacy Policy from time to time. The latest version will be published on this page.